This summer we launched a survey to gather feedback from clients and participants to understand how we can serve you better. The feedback survey covered results and outcomes from OpX Solutions’ programs, satisfaction and open-ended questions, with a raffle incentive offered to participants. We reached out to everybody we had email addresses for- if we missed you, we need to update our records, please reach out to us to let us know!
Clients from across our footprint: Georgia, Virginia, South Carolina, and Florida took the time to respond, spanning a wide range of roles: Operations Directors, HR Directors, Supervisors, Safety Managers, Sourcing Managers, and Executive Directors.
This is what we learned:
- Strong client sentiment. Average satisfaction among respondents was 8.9 out of 10!
- Personal effectiveness and time management resonate most. Multiple independent respondents highlighted concrete, quantified impact, including clients crediting our programs with improved productivity and focus on goals, and even “freeing up 20% of their time”!
- Leadership behavior change sticks. Several respondents specifically called out lasting shifts in leadership approach, stronger culture and improved peer relationships as a result of OpX Solutions programs.
- One account engaged particularly broadly, with responses from five different roles across the organization, a strong signal of deep, organization-wide engagement.
- A partner organization, SVAM (the Southwest Virginia Alliance for Manufacturing), voiced confidence in the real-world applicability of our content, a valuable third-party endorsement beyond direct client feedback.
- A useful learning on follow-up communication: a client’s email security settings were silently blocking our follow-up messages without either side knowing. We’ll continue to reflect on how our outreach is best diversified, so we are sure to reach you to continue to serve you.
